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How me355 apk Handles Your Personal Data

At me355 apk, we collect only the data we need to operate your account — from identity verification to payment processing via DANA, OVO, GoPay and QRIS —…

No data sold to third partiesDANA, OVO, GoPay & QRIS payment data protectedAccount data deletable on requestIndonesia-region data handlingEncrypted storage at rest

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What Data We Collect and Why

me355 apk Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, phone number, and the payment identifiers linked to DANA, OVO, GoPay or QRIS deposits you make. We also collect session data — your device type, IP address and browser version — to detect

1
fraud and protect your wallet. Transaction records are retained for a minimum of five years to satisfy financial audit requirements that depend on local law. Cookie data tied to your browsing session is stored for 30 days and cleared automatically. You can request a full copy
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of everything we hold on you by contacting our support team, and we will respond within 72 hours on business days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about this policy, want to request a copy of your data, or need to update personal details linked to your DANA or OVO account, our privacy support…

Live Chat Available daily 08:00–23:00 WIB directly inside the me355 apk interface. Use this for quick questions about what data we hold, cookie settings or account-data corrections that need same-day handling.

Email Support Send data access or deletion requests to our privacy inbox any time. We log your request on receipt and return a written confirmation with a reference number within 24 hours, then complete the action within 72 business hours.

WhatsApp Line For urgent data concerns — such as a suspected unauthorised access to your account or a payment identifier you need removed immediately — our WhatsApp privacy line connects you to a dedicated agent within minutes during operating hours.

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

Security and transparency are the two pillars we have built this policy around. Whether your data enters via a QRIS scan in Denpasar or a GoPay top-up processed from Yogyakarta, it moves…

End-to-End Encryption

All data transmitted between your device and our servers — including DANA, OVO, GoPay and QRIS payment identifiers — is encrypted using TLS 1.3. Data at rest is stored with AES-256 encryption; no plaintext payment strings are ever written to disk.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can disable non-essential cookies from your browser settings at any time without losing access to your account or wallet functions.

Account Security Steps

When you log in from a new device or location, we send a one-time verification code to the phone number on your account before granting access. This stops unauthorised logins even if your password is compromised elsewhere.

Data Retention Schedule

Personal profile data is kept for as long as your account is active and for 12 months after closure. Payment transaction logs are retained for five years to comply with financial record requirements that depend on local law. After those periods, data is permanently deleted.

Third-Party Data Sharing

We share your data only with the payment processors that operate DANA, OVO, GoPay and QRIS rails — enough for them to authorise your transaction. We do not sell, rent or exchange personal data with advertisers or data brokers under any circumstances.

Your Right to Request Changes

You can request a full export of your data, ask us to correct inaccuracies or request permanent deletion by contacting our privacy team via live chat or email. We confirm receipt within 24 hours and complete the action within 72 business hours.

What You're Asking About Our Privacy Policy

The questions below are the ones our support team receives most often about data rights, cookies and payment records. If your question is not answered here, reach us via live chat 08:00–23:00 WIB or email at any hour and we will respond within 72 business hours.

We collect your name, email address, phone number and the payment identifiers you link — such as your DANA wallet number or OVO account. We also log your device type, IP address and browser version for fraud prevention purposes.

We store only the transaction reference identifiers needed to reconcile your deposits and withdrawals. Full card or e-wallet credentials are never stored on our servers; they are processed directly through each payment provider's own secure gateway.

Profile data is retained for 12 months after account closure, then permanently deleted. Payment transaction logs are kept for five years to meet financial audit requirements that depend on local law, then destroyed according to our data retention schedule.

Yes. Contact us via live chat between 08:00 and 23:00 WIB or by email at any time. We will confirm your request within 24 hours and deliver a full data export to your registered email address within 72 business hours.

Send a deletion request through live chat or email, quoting the email address on your account. We will verify your identity, then permanently remove your profile data within 72 business hours and send written confirmation when the process is complete.

We share data only with the payment processors operating DANA, OVO, GoPay and QRIS so they can authorise your transactions. We do not sell, rent or exchange your personal data with advertisers, data brokers or any other external parties.

Non-essential analytics cookies can be disabled through your browser settings at any time. Disabling them does not affect your ability to log in, deposit via GoPay or QRIS, or access any feature of your account — only our internal page-performance tracking is affected.

How me355 apk Handles Your Personal Data

How to Reach Us About Your Privacy

Six Ways We Protect Your Account Data

End-to-End Encryption

Cookie Controls

Account Security Steps

Data Retention Schedule

Third-Party Data Sharing

Your Right to Request Changes

What You're Asking About Our Privacy Policy

01 What personal data does me355 apk collect when I open an account?

02 Does me355 apk store my DANA, OVO, GoPay or QRIS payment details?

03 How long does me355 apk keep my account data after I close my account?

04 Can I request a copy of all the data me355 apk holds about me?

05 How do I ask me355 apk to delete my personal data?

06 Does me355 apk share my data with third parties or advertisers?

07 How can I manage or disable cookies on me355 apk?

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